Sentiment Analysis

Python Scraping

Strategy Consulting

People Operations

Workforce Data Analysis

Amazon Fulfillment Center Operational Strategy & People Analytics

Analyze employee feedback, uncover patterns with Python + sentiment analysis, and deliver insights that drive ops strategy. Big-name experience. Real-world skills. Built for future analysts, consultants & strategists.

8 weeks

Live Sessions Start

September 14, 2026

Start Onboarding Today

Behind every package delivered is a massive human operation—and making that experience better isn’t just good for employees, it’s good for business. In this externship, you’ll work with real data from Amazon’s Fulfillment Centers to uncover what’s working, what’s not, and how workforce experiences impact everything from productivity to turnover. You’ll analyze employee feedback, identify root causes of frustration, and recommend practical solutions that a team lead could actually use. Along the way, you’ll build consulting-ready skills in qualitative research, data storytelling, and people analytics—exactly the kind of thinking top employers love to see.

Project Output

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Externs will analyze publicly available reviews and testimonials from Amazon Fulfillment Center employees (via Glassdoor, Indeed, Reddit, and YouTube) to identify common workplace pain points—such as communication gaps, lack of recognition, or burnout.

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After identifying a key theme, each extern will select a key employee persona and explore how that issue uniquely affects them. You'll thendesign a persona-specific solution that a team leader could use to improve the associate experience.

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User insight synthesis
Qualitative analysis and data-backed storytelling
Operational problem framing
Business-ready recommendation design
Presentation to Amazon

Get Started with Onboarding Today Before Live Sessions Begin

Join our 8-week Externship with Amazon to learn more about workforce operations, management, and more!

Start Project Today

This Externship has passed

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What past Externs have to say

Erik Schalk

Beats by Dre Extern

"Extern played a crucial role in bridging the gap between my formal business education & real-world application. The opportunity to present actionable recommendations to the Head of Customer Insights at Beats by Dre was invaluable, propelling my leadership journey and paving the way for my current role at Rolls-Royce.”

Now a Project Lead
at Rolls-Royce

Tori Nguyen

AT&T Extern

“I credit the Externship as the sole reason I was hired to intern at AT&T. I had never heard of the AT&T internship program and would never have applied to it if I hadn’t gone through the Externship. It allowed me to develop my skills, showcase my work and ultimately stand out so I was awarded the opportunity to interview the CEO of AT&T!”

Became an intern
at AT&T

Richard Wilson

Meta Extern

"The Externship is a great way to introduce students to what it is like to work on a project. I became a lot more data-focused and analytical in my approach. As an industrial engineering major, people questioned how the externship was related to my studies. My journey has shown me that you don’t have to be limited by your major."

Now a Technical
Program Manager at Meta

Maisa Mirza

HP Tech Ventures Externship

“During my venture capital externship, I learned how to use industry-standard metrics and tools like SQL and Tableau to determine startup success potential.This opportunity helped me stand out as a candidate and opened new doors for me - including offers from EY and Accenture."

Now an Analyst
at Accenture

Garrett Boyce

HP Tech Ventures Externship

“If I hadn’t done a VC externship during term time, I know I’d be spending hours watching YouTube videos just to understand which careers I might enjoy! I don’t think I fully understood the value of an externship till I actually did one and now I want to argue that externships should be a part of the college experience for every student.”

Now an Analyst at Boston Consulting Group

Diego Juarez

Crafted Capital Externship

“My Externship really changed my career trajectory. As students, we often chase after Fortune 500 work experiences, but the intimate experience of getting to work with a startup can actually really help you learn a lot and level up what you can bring to the table. My cohort even had the opportunity to speak with the founder of Crafted Capital and learn from his firsthand experience.”

Now a CLDP Analyst at
JP Morgan Chase & Co

Skills You'll Gain

Root Cause Analysis (5 Whys):

Go beyond surface-level observations to uncover the “why” behind user behavior and friction.

Thematic Analysis:

Identify and organize recurring themes across qualitative data to shape product direction.

Friction Mapping:

Visualize pain points in the user journey to inform targeted interventions.

Cleaning Unstructured Data:

Work with real user inputs—like interview transcripts and feedback—to prepare data for analysis.

Text Cleaning in Python (NLTK, TextBlob):

Use beginner-friendly Python tools to structure and analyze messy textual data.

Sentiment Tagging & Visualization:

Quantify how users feel, and connect emotion to themes that drive product change.

Insight Memo Writing:

Craft clear, concise summaries that turn findings into action.

Consultant-Style Storytelling:

Learn how to present research in a way that resonates with cross-functional teams and decision-makers.

Business Prioritization:

Practice making tradeoffs between user needs and business goals using real frameworks.

Tools Used:

Google Colab, Pandas, TextBlob

Your Schedule

8 weeks

Project 1

—

Understand the Operational Challenge

Project 2

—

Collect & Clean Employee Voice Data

Project 3

—

Find Sentiment & Keyword Patterns in Employee Voice Data

Project 4

—

Uncover Themes & Root Causes in Employee Voice Data

Project 5

—

Segment the Workforce & Identify Priorities

Project 6

—

Recommend a Pilot-Ready Intervention

About Amazon

Amazon Fulfillment Centers are the backbone of Amazon’s logistics network, serving as massive, high-tech warehouses where customer orders are received, stored, picked, packed, and shipped. These facilities are integral to Amazon's ability to offer rapid delivery services, including same-day and two-day shipping.

The Home Depot is not accepting or considering any applications for this Externship through other channels.

Meet Your Host

Isaiah Cherry

Sr. Operations Manager, Amazon Fulfillment Center

Isaiah brings seven years of progressive Amazon experience to one of the most demanding roles in fulfillment operations. What started as a seasonal associate job during college became a career defined by consistent growth, earning multiple promotions from the warehouse floor to a senior salaried leadership position overseeing 1,500+ associates and 30+ managers across a high-volume fulfillment center.

Based in Atlanta and originally from Dallas, Isaiah has led operations across multiple facilities in Ohio and Georgia, including a formative chapter with Amazon Air where he developed expertise in aviation logistics and cross-functional operations. Today, he oversees daily processing volumes of up to 400,000 units while driving leadership development programs, peak season strategy, and workforce culture initiatives that keep his teams performing at the highest level.

He holds a degree in Business Management from Tarleton State University and is actively pursuing certifications through Amazon's Career Choice program.

Outside of work, Isaiah is an automotive enthusiast, photographer, and gamer, bringing the same eye for detail and passion for craft to his personal pursuits as he does to the floor.