Home Services Customer Experience Strategy Externship

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Customer Discovery

Strengthen your strategic thinking as you analyze where customers struggle, identify what truly matters in their journey, and propose solutions powered by research, insight, and emerging AI tools.

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Overview

In this externship program, students will learn strategic consulting skills to analyze and evaluate challenges from non-profit organizations using consulting frameworks, in an overall effort to help them solve their important problems. Selected individuals will be paired with a specific non-profit organization and dive into their strategic problems, such as development, impact assessment, process improvements, talent engagement, communication, and strategic positioning. Throughout this externship program, professionals from PwC (PricewaterhouseCoopers) will provide mentorship and coaching.

The Experience

Learn about the strategy consulting process and how to help create value for a non-profit client based on their vision and mission
Research and develop an understanding of a given field
Analyze complex problems ranging from fundraising and development, stakeholder management, impact measurement, as well as use consulting frameworks to help identify problem areas and propose solutions
Learn to gather, analyze, and visualize data to inform problem areas and possible solutions
Create and deliver a compelling presentation to a non-profit client that incorporates valuable insights, trends, and recommendations

Qualifications

Ambitious undergraduate students with an interest in consulting, strategy, and non-profits. This program is for students who would like to understand the consulting profession while generating ideas to help impact non-profit organizations.

Program Overview

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In this remote 8-week experience, you will learn how The Home Depot’s Home Services team supports customers who purchase installation services. You will analyze a stage of the customer journey, uncover the real reasons behind customer friction, and explore how leading brands address similar challenges.

You’ll work with real reviews, transcripts, and industry examples to identify what customers need most and how service workflows could be strengthened. You will also examine where emerging tools, including AI, may help improve clarity, responsiveness, or efficiency — but the core of the externship is understanding the customer and building strong analytical and communication skills.

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What You’ll Deliver

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A short written brief on your selected customer-journey stage and why it matters
Evidence-based analysis of the top friction points impacting customers
Competitive research showing how other companies approach similar CX issues, including select examples that use AI
A final presentation deck with clear, practical recommendations for The Home Depot’s leadership team

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Skills You’ll Gain

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Customer intent and motivation analysis
Journey mapping and friction identification
Structured research and problem-definition techniques
Executive communication and consulting-style slide development
Competitive benchmarking and solution comparison

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Why This Externship?

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Learn how a major retailer evaluates and improves customer experience at scale
Strengthen research and analytical skills by working with real business data
Develop clear, persuasive communication skills used in strategy and consulting roles
Produce a portfolio-ready presentation reviewed by Extern program managers and The Home Depot team
Gain exposure to one of the largest home improvement brands in the world

Externship Currently Closed
New applications are not currently being accepted.

Apply by January 25, 2026

The application process includes written and interview segments. Spots are limited and students are admitted on a rolling basis. Apply as soon as possible.

Part-time and fully remote

This Externship is a 10-hour-per-week fully remote experience.

Starts February 2, 2026

This remote Externship will last 8 weeks.

$1000 Stipend

Students who successfully complete their externships will receive their stipends at the end of the program.

Eligibility

Must be undergraduate sophomore, junior or senior attending a Historically Black College or University (HBCU) in the United States.

About

The Home Depot

Founded in 1978, The Home Depot is the world’s largest home improvement retailer, with 2,300 stores across North America and nearly 500,000 associates. Guided by eight core principles, including taking care of people, doing the right thing, giving back, and delivering excellent service, The Home Depot strives to put customers and associates first, believing that everything else will follow. To learn more about The Home Depot, please visit https://corporate.homedepot.com/page/about-us