Project 1: Know How Business Processes Impact Customer Experience

I analyzed how business operations shape patient experiences in nephrology clinics. By identifying inefficiencies and key stakeholders, I created a stakeholder map and a scope of practice summary, illustrating how well-structured processes enhance service quality and patient outcomes.

Project 3: Analyze & Optimize Workflows

I refined patient management escalation and triage workflows by utilizing KDIGO, KDOQI, and CMS guidelines. I structured these workflows into decision trees and visualized them using Mermaid.js and Claude AI, transforming complex processes into clear, actionable flowcharts.

Project 2: Understand Problems for Customers & Staff

I mapped out workflow challenges that hindered clinic efficiency and affected patient satisfaction. By employing AI to support my research, I uncovered key pain points and conducted a Root Cause Analysis, which enabled me to identify and propose effective solutions for critical issues.

Project 4: Implement a Decision-Support Dashboard

I prototyped a decision-support dashboard that translated decision trees into an interactive tool for healthcare teams. Tailoring the dashboard for various roles, I also developed a change management plan based on Kotter’s Model to facilitate clinic adoption of this new tool.

Craft a Personal Story, Figure Career Positioning

I crafted my personal story by reflecting on my projects, achievements, and lessons learned. Utilizing storytelling frameworks, I shaped my experiences into concise narratives, culminating in a polished CV, a compelling elevator pitch, and a 45-second introduction that authentically represented me.

Get Ready to Interview, Automate Your Job Search

I prepared for interviews by simulating real interview environments using AI. I practiced with various scenarios based on my interests and outreach efforts, which not only boosted my confidence but also refined my interview skills. I learned to automate my job search, from sourcing leads to

Identify Targets, Targeted Outreach

I identified specific career targets and developed a targeted outreach strategy. By customizing my resume for each role, I utilized AI tools to streamline the personalization process, ensuring that my application materials were tailored and relevant, significantly enhancing my interview

Start Diagnosing

I diagnosed the 'Ick Factor' present in various leading brands, utilizing the Incorruptible 4 lens framework created by Eric Ries. This process enhanced my ability to identify and analyze brand weaknesses effectively.

Learn the Incorruptible Framework

I mastered the Incorruptible 4 lens framework and explored its relevance by studying failures in the corporate world. I selected a company for in-depth analysis and applied the framework to two case studies: FedMart and Cadbury.