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Institute of Mental Health Externship via Extern

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Designing clearer care coordination in acute mental health

I analyze workflows, map processes, and prototype dashboards to reveal hidden risks and improve patient experience.

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Work samples

Work focused on making invisible coordination visible: process maps, risk analysis, and dashboard prototypes for acute mental health settings.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I analyze workflows, map processes, and prototype dashboards to reveal hidden risks and improve patient experience.

I am a healthcare operations extern focused on care coordination in acute mental health. I study case management workflows, map processes, and prototype dashboards to make coordination work visible and support continuity of care and safety.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Extern, Remote · Nov 2026 – Present

Resident and Community Support Professional

Rauch Supported Living · Aug 2024 - Present

Care specialist

Enlighten Childcare · Mar 2019 - Jun 2024

Certified Nursing Assistant

Riverview Village · Apr 2018 - Jan 2019

Senior Phlebotomist

CSL Plasma · Jan 2018 - Apr 2018

Direct Support Professional

Agape Community Living · May 2014 - Oct 2017

Behavioral Support Specialist

Excellence in Learning · Jun 2012 - Apr 2014

Education

Western Governors University

Bachelor of Science Business Management

Skills

Care coordination analysisProcess mappingWorkflow documentationDashboard prototypingRisk identificationPatient experience analysis
Back to work
Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The work mapped care coordination processes for case managers in an acute mental health setting, analyzing task flows, communication points, and bottlenecks. The project compared service models and inspected a clinical operational-efficiency case, then synthesized findings into process diagrams and analytical notes.

Healthcare Operations & Consulting Externship

What I've accomplished

I reviewed case manager workflows and related service models, documenting how operational steps and communication checkpoints affected patient-facing processes.

Project breakdown

View all work