Currently an Extern @Institute of Mental Health
Data Analytics Enthusiast in Healthcare
I'm Kimberly, a Data Analytics M.S. candidate dedicated to transforming healthcare operations through data-driven insights. Let's innovate together!
Work samples
Discover my work in data analytics, featuring projects in SQL, Tableau, and Excel that showcase my skills and commitment.
About me
I'm Kimberly, a Data Analytics M.S. candidate dedicated to transforming healthcare operations through data-driven insights. Let's innovate together!
I am an M.S. Data Analytics candidate with a background in healthcare operations, cross-functional communication, customer service, and managing sensitive client data. I have skills in Excel, SQL, Tableau, process improvement, and profesional communication in team environments. Additionally, I am proficient in Mandarin Chinese, which enables me to effectively support global and diverse teams.
Externships
Healthcare Operations & Consulting Externship
Institute of Mental Health
Experience
Member Experience Manager
Weekend Health · Jan 2024 – Feb 2025
Health Coach
Noom Inc. · Sep 2019 – Nov 2022
Education
Eastern University
MS, Data Analytics · Class of 2027
University of Wisconsin-Madison
Transfer Credit, Business Analytics
University of Florida
BS, Family, Youth and Community Sciences
Skills
✅ Verified by Extern · ⏱️ In progress
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Overview
During my Healthcare Operations & Consulting Externship at the Institute of Mental Health, I focused on designing and analyzing care coordination in acute mental health settings. I examined the case manager's role to understand patient experience and workflow dynamics, revealing hidden risks while enhancing operational clarity to support continuity of care and decision-making.
What I've accomplished
I produced a structured stakeholder map and a role summary that documented the case manager's responsibilities, coordination gaps, documentation burdens, and escalation bottlenecks.
Project breakdown
The module presented a clinic scenario. I mapped the case manager’s responsibilities, daily workflows, pain points, and supporting quotes, and produced a structured role summary table that highlighted information gaps and escalation bottlenecks.