JKSenior Desktop Support Engineer

Graduate student exploring a career change

I am a master's student who has started a career and is evaluating new directions. I bring recent workplace experience and fresh learning from graduate study.

About me

I am a master's student who has started a career and is evaluating new directions. I bring recent workplace experience and fresh learning from graduate study.

I'm Jacob Kuma, a graduate student pursuing a master’s degree and exploring a career change. I have started my career and am now expanding my skills and focus as I decide next steps for my professional path.

Experience

Senior Desktop Support Engineer

Contact Center International · June 2025- Present

IT Executive

Ensol Group Company Limited · May 2024 – June 2025

IT Manager

APOTICA Company Limited · December 2020–May 2024

Systems Administrator

iSON Xperiences Ltd. (AirtelTigo Ghana) · August 2017–December 2020

End User Support Engineer

iSON Technologies Ltd (Airtel Ghana) · August 2015–August 2017

IT Consultant

ASPAC International Ltd (Ghana Water) · May 2013–November 2014

Education

Nexford University

Master of Science in Data Analytics · Class of 2027

Ghana Technology University

Bachelor of Science in Information Technology · Class of 2020

IPMC University College

Advanced Diploma in Systems and Network Administration · Class of 2013

Boso Secondary Technical School

Certificate in Building Construction · Class of 2009

Skills

Graduate-level studyEarly-career experienceCareer transition mindset