IS@indra-scott

Healthcare operations and consulting for mental health

I translate operational challenges into practical solutions from my Institute of Mental Health externship experience.

Work samples

Work samples come from my Healthcare Operations & Consulting externship at the Institute of Mental Health, showing process analysis, operational recommendations, and implementation support.

Healthcare Operations & Consulting Externship
Institute of Mental Health · Nov 2026 · ✅ Verified by Extern
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

I translate operational challenges into practical solutions from my Institute of Mental Health externship experience.

Externships

Healthcare Operations & Consulting Externship

Completed · Nov 2026

Education

SVG Community College

Associate of Science in Business Management · Class of 2023

Skills

Healthcare operationsProcess analysisOperational recommendationsService delivery improvementConsulting for mental health services

Back to work

Institute of Mental Health · Nov 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined how care coordination and case management workflows operate within an acute mental health setting. The work mapped processes, analyzed service models, and prototyped operational artifacts to make coordination tasks and risks visible. Deliverables included process maps and analytical notes on workflow impacts.

Healthcare Operations & Consulting Externship

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What I've accomplished

I produced a live stakeholder map and a written analysis documenting case manager responsibilities, communication pathways, coordination gaps, and timeliness issues within acute mental health workflows.

Project breakdown

View all work

Work samples

Healthcare Operations & Consulting Externship

About me

Healthcare Operations & Consulting Externship

Overview

What I've accomplished

Project breakdown

Know How Business Processes Impact Customer ExperienceI built a stakeholder map and summarised the role of case managers in mental healthcare workflows.

Understand Problems for Customers & StaffI mapped workflow problems and performed a 5 Whys root cause analysis for delayed physician charting.

Analyze & Optimize WorkflowsI translated a decision tree about delayed physician charting into a visual flowchart using Mermaid.js, clarifying where delays happen and which actions follow each branching decision.