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Institute of Mental Health Externship via Extern

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Property Management Professional Transitioning into Project Management

Currently expanding my experience through a project-based Healthcare Operations & Consulting externship with the Institute of Mental Health, where I’m developing practical skills in operational analys

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Work samples

Portfolio of project-based work completed during the Institute of Mental Health externship, focused on operations, process understanding, and consulting-style deliverables.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingSystems ThinkingProcess MappingChange Management

About me

Currently expanding my experience through a project-based Healthcare Operations & Consulting externship with the Institute of Mental Health, where I’m developing practical skills in operational analys

I'm Dorianna Moreno, a professional with 4+ years of experience in property management, customer service, and administrative coordination. I’m currently completing the University of South Florida’s Project Management Program while participating in a Healthcare Operations & Consulting externship with the Institute of Mental Health. I’m building on my professional experience by developing skills in project coordination, operations, process improvement, and cross-functional collaboration. My goal is to continue growing into project coordination and management roles.

Externships

Healthcare Operations & Consulting Externship

In progress

Experience

Lease-Up Leasing Professional

RANGEWATER RESIDENTIAL · December 2024 - Present

Lease-Up Leasing Professional

ZRS MANAGEMENT · August 2023 - December 2024

Lease-Up Professional

MIDDLEBURG COMMUNITIES · September 2022 - August 2023

Education

University of South Florida (USF)

Project Management Program

Skills

Healthcare operations (learning)Consulting fundamentals (externship)Project-based problem solvingProcess mapping (introductory)CRM
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The externship examined care coordination and the case manager role at the Institute of Mental Health, analyzing how workflows shape patient experience and surface operational risks. The work combined process mapping, structured analysis, and dashboard prototyping to make coordination activities visible and measurable.

Healthcare Operations & Consulting Externship

What I've accomplished

I analyzed care workflows, compared service models, and reviewed an operational-efficiency case to surface how coordination affects patient experience and safety.

Project breakdown

View all work