The Lean Startup Co · Jun 2026 · ✅ Verified by Extern
Corporate Strategy Externship Mentored by THE Eric Ries
StrategyBusiness Development
🟡 Open to consulting
Aspiring Management Consultant/ Strategist
I’m a senior at UNC Pembroke focused on blending psychology with business to enhance workplace dynamics.
Work samples
Discover my hands-on projects and externships that bridge psychology and operational strategies in real-world settings.
Corporate Strategy Externship Mentored by THE Eric Ries Healthcare Operations & Consulting Externship 
Institute of Mental Health · Jul 2026 · ✅ Verified by Extern
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic CommunicationAmerican Express Company Strategy Analysis American Express Company Strategy Analysis
Conducted a strategic analysis of American Express, evaluating competitive positioning, customer growth opportunities, and digital transformation strategies within the global payments industry. Synthesized market research and competitive insights into actionable recommendations supporting long-term customer growth and market expansion. Evaluated 3 strategic growth opportunities: younger customer acquisition, digital innovation, and international expansion.
JPMorgan Chase Business Process Improvement Case Study JPMorgan Chase Business Process Improvement Case Study
Analyzed a 7-step small business account onboarding workflow spanning application submission through activation. Identified 6 major process bottlenecks using process mapping, 5 Whys, and Fishbone root cause analysis. Redesigned the onboarding workflow, reducing cycle time by 57% (from 7 days to 3 days) through automation and streamlined approval steps. Developed a KPI framework tracking 4 operational metrics: onboarding cycle time, manual review steps, application completeness, and customer experience.
Starbucks Executive Business Dashboard Starbucks Executive Business Dashboard
Analyzed 4 years of Starbucks financial performance data (FY2022025) using annual reports and company filings to evaluate revenue trends, profitability, and operational performance. Built an Excel dashboard tracking 5+ business KPIs, including revenue growth, net earnings trends, store expansion, and segment analysis. Evaluated performance across 3 business segments 6 North America, International, and Corporate and Other 6 to identify operational trends and business challenges.
Excel
About me
I’m a senior at UNC Pembroke focused on blending psychology with business to enhance workplace dynamics.
I'm a senior at the University of North Carolina Pembroke, pursuing a Bachelor's Degree in Industrial Psychology. With a keen interest in understanding human behavior in organizational settings, I'm eager to apply my knowledge in real-world scenarios.
Externships
Amazon Operational Strategy & People Analytics Externship
Amazon
Experience
Corporate Strategy Consultant Extern
Lean Startup Mentored by Eric Ries · June 2026-July 2026
Healthcare Operations and Consulting Extern
Institute of Mental Health, Extern, Inc. · Jul 2026 – Aug 2026
Research Assistant to Dr. William Collier
University of North Carolina · Aug 2025 – May 2026
Education
University of North Carolina 6 Pembroke
Bachelor of Science, Psychology; Minor in Marketing and International Studies · Class of 2027
Skills
Industrial PsychologyHealthcare OperationsStrategy DevelopmentProcess MappingData Analysis
✅ Verified by Extern
Corporate Strategy Externship Mentored by THE Eric Ries
StrategyBusiness Development
Overview
The work applied the Incorruptible four-lens framework—Mission Drive, Financial Gravity, Governance, and Mission Transmission—to analyze company health and propose interventions. Deliverables included a diagnostic slide deck on Twitter/X, a four-lens written analysis of Amazon, a written action proposal integrating safety metrics into evaluations, and a final four-slide deck with a recorded
Loom
WatchWhat I've accomplished
I produced a diagnostic slide deck on Twitter/X, a four-lens PDF analysis of Amazon, a written proposal to integrate safety metrics into performance evaluations, and a final four-slide deck plus recorded presentation scoring a company's Incorruptible health.
Project breakdown
✅ Verified by Extern
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication
Overview
The work analyzed the case manager role at a mental health clinic, documenting responsibilities, daily workflows, pain points, and supporting citations. The project produced stakeholder maps and scoped summaries of care coordination, and it built decision trees that assigned owners, timestamps, alerts, and escalation paths. A dashboard prototype translated those structures into panels for
What I've accomplished
I delivered a spreadsheet stakeholder map and scoped summary of case management tasks, a catalog of workflow failures and hidden risks, a decision tree with owners and escalation paths, and a dashboard prototype showing alerts, overdue follow-ups, and escalation tracking.
Project breakdown
American Express Company Strategy Analysis
Conducted a strategic analysis of American Express, evaluating competitive positioning, customer growth opportunities, and digital transformation strategies within the global payments industry. Synthesized market research and competitive insights into actionable recommendations supporting long-term customer growth and market expansion. Evaluated 3 strategic growth opportunities: younger customer acquisition, digital innovation, and international expansion.
JPMorgan Chase Business Process Improvement Case Study
Analyzed a 7-step small business account onboarding workflow spanning application submission through activation. Identified 6 major process bottlenecks using process mapping, 5 Whys, and Fishbone root cause analysis. Redesigned the onboarding workflow, reducing cycle time by 57% (from 7 days to 3 days) through automation and streamlined approval steps. Developed a KPI framework tracking 4 operational metrics: onboarding cycle time, manual review steps, application completeness, and customer experience.
Starbucks Executive Business Dashboard
Analyzed 4 years of Starbucks financial performance data (FY2022025) using annual reports and company filings to evaluate revenue trends, profitability, and operational performance. Built an Excel dashboard tracking 5+ business KPIs, including revenue growth, net earnings trends, store expansion, and segment analysis. Evaluated performance across 3 business segments 6 North America, International, and Corporate and Other 6 to identify operational trends and business challenges.
Excel