Currently an Extern @Institute of Mental Health

Aspiring Sales Professional

I’m a University of Minnesota sophomore ready to kickstart my career in Sales and Business Development through practical experiences and a strong academic foundation.

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Works

Dive into my projects and experiences that showcase my skills in Sales and Business Development while gaining insights from my externship.

Healthcare Operations & Consulting Externship
Institute of Mental Health · · ✅ Verified by Extern
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

About me

I’m a University of Minnesota sophomore ready to kickstart my career in Sales and Business Development through practical experiences and a strong academic foundation.

I am a rising junior at the University of Minnesota, pursuing a Bachelor's Degree while focusing on Sales and Business Development. Currently, I am gaining hands-on experience through an externship in Healthcare Operations & Consulting at the Institute of Mental Health, where I aim to blend my academic background with practical insights into the industry.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Healthcare Operations & Consulting Externship

Extern · June 2026 – August 2026

Crew Trainer

Mcdonald’s · July, 2022 – March, 2024

Education

University of Minnesota Twin-cities, College of Liberal Arts

Intended Major: Economics - Business Emphasis · Class of 2028

Skills

SalesBusiness DevelopmentHealthcare OperationsConsulting

Back to works

Institute of Mental Health ↗

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

During my externship at the Institute of Mental Health, I examined care coordination in acute mental health settings. I focused on the role of case managers, analyzing workflows to enhance patient experience. Through process mapping and dashboard prototyping, I discovered how operational clarity fosters better care continuity, safety, and decision-making.

What I'm doing

In this externship, I engaged in various tasks that deepened my understanding of healthcare operations and customer experience. Below is a summary of each completed item, showcasing my contributions and insights.

Know How Business Processes Impact Customer Experience

I analyzed how business operations shape patient experiences in mental healthcare, identifying inefficiencies and key players in patient care. I created a stakeholder map and a scope of practice summary, highlighting how well-structured processes enhance service quality and improve patient outcomes.

View all works