Aspiring Social Worker with a Focus on Mental Health

I’m a graduate student dedicated to enhancing care coordination in mental health. Let’s improve patient experiences together!

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I focus on enhancing mental health care through analysis and process improvement, ensuring better patient outcomes and operational clarity.

Healthcare Operations & Consulting Externship
Institute of Mental Health · Aug 2026 · ✅ Verified by Extern
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

About me

I’m a graduate student dedicated to enhancing care coordination in mental health. Let’s improve patient experiences together!

I am a graduate student at Rutgers University pursuing a Master's Degree in Social Work. With some work experience under my belt, I am eager to officially launch my career and develop my skills further in the mental health field.

Externships

Healthcare Operations & Consulting Externship

Completed · Aug 2026

Experience

Extern

Mental Healthcare Process Design & Strategy Consulting Externship · June 2025 – Present

Social Services Office Intern

Newark Public Library · Sept 2025 – May 2026

WTC Intern

U.S. HHS: Substance Abuse and Mental Health Services Administration (SAMHSA) · August 2024 – May 2025

WIOA Eligibility Intern

WorkSource Cobb/CobbWorks · June 2023 – October 2023

STIPDG Intern

U.S. DOT: National Highway Traffic Safety Administration · June 2022 – August 2022

Education

Rutgers University

Master of Social Work (MSW) | Clinical Specialization · Class of 2027

Howard University

B.S. in Psychology | Criminology minor · Class of 2024

Skills

Healthcare OperationsProcess MappingPatient Care CoordinationDashboard PrototypingCustomer-Centric Design

Back to work

Institute of Mental Health · Aug 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

The externship analyzed case management workflows at an acute mental health clinic, combining stakeholder mapping, workflow review, and visual process modeling. Deliverables included a stakeholder map with role summaries and orientation recommendations, a consolidated spreadsheet of workflow issues, a Mermaid flowchart of post-discharge ownership and escalation points, and a defined set of

Healthcare Operations & Consulting Externship

Google Docs

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What I've accomplished

I produced four artifacts: a case manager stakeholder map with role and training notes, a consolidated spreadsheet of clinic workflow issues, a Mermaid flowchart mapping post-discharge ownership and escalation points, and a defined work-quantification dashboard spec with metrics and interactive triggers.

Project breakdown

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Work samples

Healthcare Operations & Consulting Externship

About me

Healthcare Operations & Consulting Externship

Overview

What I've accomplished

Project breakdown

Know How Business Processes Impact Customer ExperienceI mapped case manager stakeholders and summarized their roles, workflows, pain points and recommendations in a structured spreadsheet and document.

Understand Problems for Customers & StaffI mapped observable patient and internal workflow issues in a mental health clinic and documented hidden risks and process gaps in a shared spreadsheet.

Analyze & Optimize WorkflowsI produced a visualized post-discharge workflow, mapping ownership, timing, and escalation steps to reduce 30-day readmissions.