Currently an Extern @Institute of Mental Health·🟢 Open to work
I leverage my healthcare informatics expertise to enhance patient experiences and streamline clinical operations.
My projects focus on healthcare data analysis and operational efficiency, showcasing my skills in workflow optimization and data-driven decision-making.
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TruBridge · Jun 2025 · ✅ Verified by Extern
Gain experience in healthcare data analysis, statistical modeling, and AI-driven insights with Trubridge, a leading publicly traded healthcare solutions provider. Learn to work with large public datasets, perform correlational analysis, and build interactive dashboards to uncover trends in infection data and support data-driven decision-making.
Institute of Mental Health · · ✅ Verified by Extern
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
I leverage my healthcare informatics expertise to enhance patient experiences and streamline clinical operations.
Healthcare informatics professional with a Bachelor of Science in Informatics and hands-on experience across outpatient clinical settings. Background includes ambulatory clinical workflows, patient documentation, provider support, professional billing, hospital billing, benefits, claims, and medical coding exposure. Skilled in workflow analysis, EHR navigation, issue identification, documentation, cross-functional communication, and clinical operations support.
Externships
Healthcare Operations & Consulting Externship
Institute of Mental Health
Experience
CUSTOMER SERVICE REPRESENTATIVE
Elevance Health (Anthem – BCBS) · Aug 2025 – Apr 2026
MEDICAL HEALTH SCREENER
TotalWellness · Oct 2023 – Nov 2024
MEDICAL ASSISTANT/FRONT DESK REPRESENTATIVE
Planned Parenthood · Jun 2022 – Aug 2023
MEDICAL ASSISTANT/FRONT DESK INTERN
Dermatology Associates of NWI · May 2021 – Dec 2021
Education
ROSS MEDICAL EDUCATION CENTER
MEDICAL ASSISTANT PROGRAM · Class of 2021
IVY TECH COMMUNITY COLLEGE
ASSOCIATE OF SCIENCE IN INFORMATICS · Class of 2025
INDIANA UNIVERSITY – INDIANAPOLIS
BACHELOR OF SCIENCE IN INFORMATICS · Class of 2026
Skills
TruBridge · Jun 2025 ↗
Gain experience in healthcare data analysis, statistical modeling, and AI-driven insights with Trubridge, a leading publicly traded healthcare solutions provider. Learn to work with large public datasets, perform correlational analysis, and build interactive dashboards to uncover trends in infection data and support data-driven decision-making.
During my externship with TruBridge, I gained hands-on experience in healthcare data analysis, focusing on statistical modeling and AI-driven insights. I worked with large public datasets to perform correlational analysis and build interactive dashboards, ultimately uncovering trends in infection data to support data-driven decision-making in healthcare.
Throughout this externship, I completed several projects that laid the foundation for my understanding of data analytics in healthcare. Below are the key activities I undertook, showcasing my journey from data collection to presenting actionable insights.
Project 0: Orientation
I completed an orientation that familiarized me with the externship program's structure, objectives, and the business challenges at TruBridge. This experience allowed me to connect with my cohort and expand my professional network.
Project 2: Collect and Pre-Process Data for Analysis
I gathered relevant public datasets and utilized LLMs to identify potential analyses. I then cleaned and pre-processed this data, ensuring it was ready for subsequent analysis.
Project 4: Build Your Presentation
I structured and drafted a research report to present my findings. I refined this report using AI tools and integrated visualizations generated through Python, culminating in a well-organized presentation.
Project 1: Build Foundations of Data Analytics
I explored the fundamentals of data analytics and its significance in healthcare. I examined social determinants of health and various healthcare-related data, deepening my understanding of their relevance in public health decision-making.
Project 3: Conduct Explorative Data Analysis (EDA)
I conducted exploratory data analysis (EDA) to extract insights from the datasets. By applying key statistical concepts and Python-based techniques, I created visualizations that effectively communicated my findings.
Project 5: Build Your Data Dashboard
I created an interactive data dashboard that visualized key insights from my analysis. Additionally, I crafted and delivered a video presentation, enhancing my communication skills through the use of AI tools.
Institute of Mental Health ↗
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
During my externship at the Institute of Mental Health, I examined the design and communication of care coordination in acute mental health settings. By studying the role of case managers, I gained insights into how workflows affect patient experiences and identified opportunities to enhance operational clarity, ultimately supporting continuity of care and informed decision-making.
In this project, I focused on understanding the intersection of business operations and customer experience within healthcare. Below are the key tasks I completed during this externship, showcasing my analysis and findings.
Step 1: Familiarize Yourself With Business Operations & Customer Experience
I analyzed how business processes impact customer experience by studying efficiency, communication, and service quality. I explored various service models to understand their influence on customer decisions and examined a real case study on operational efficiency to assess its effects on customer
Create a Stakeholder Map
Step 2: Apply These Concepts to Healthcare
I investigated the operations of hospitals and clinics, focusing on the importance of smooth workflows for patient care. By analyzing a real case of operational failure, I identified the causes of delays and mistakes, assessing their impact on patients. This led to insights on how healthcare teams