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THE ANATOMY OF TRUST
Solo PM Research on Cursor’s Pricing Crisis • Delivered a 16-month trust analysis of Cursor's pricing crisis, measured by 383,000+ posts classified at 93% human validation agreement, by defining the research scope end to end and building the Python collection and classification pipeline • Showed the public apology repaired trust but not price perception, measured by transparency complaints falling 6.4pp (40%) in eight weeks while pricing complaints moved only 0.8pp, by building event anchored time series across five crisis milestones • Proved a "loud churn, quiet retention" dynamic, measured by sentiment bottoming at −0.214 while disclosed ARR grew from $0.5B to $3B, by validating results with bootstrap and 95% CI and shipping an interactive dashboard and 12 slide deck

