Institute of Mental Health logoCurrently an Extern @Institute of Mental Health
Amy Reed portrait

Junior student exploring healthcare operations

I study how care coordination and process design shape patient experience and safety in mental health settings.

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Work samples

Work includes an externship at the Institute of Mental Health where I analyzed the case manager role, documented workflows, and prototyped dashboards to surface risks and improve decision-making.

  • Healthcare Operations & Consulting Externship
    Healthcare Operations & Consulting Externship
    Institute of Mental Health logo

    Institute of Mental Health · ✅ Verified by Extern · ⏱️ In progress

    Healthcare Operations & Consulting Externship

    This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

    Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

About me

I study how care coordination and process design shape patient experience and safety in mental health settings.

I am a third-year biomedical science student beginning my career and exploring healthcare operations. I completed a Healthcare Operations & Consulting externship with the Institute of Mental Health, where I mapped workflows, analyzed care coordination, and prototyped dashboards to make coordination work visible and support continuity of care.

Externships

Healthcare Operations & Consulting Externship

Institute of Mental Health

Experience

Customer assistant

Marks and Spencer's · Jun 2025 - Aug 2026

Education

Kingston university

BSc. Biomedical science · Class of 2027

Havering sixth form

A levels · Class of 2024

Skills

Process mappingWorkflow analysisDashboard prototypingStructured operational analysisPatient experience focusCanvaData AnalysisData VisualizationDesign & Creative MediaExcel
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Institute of Mental Health ↗

✅ Verified by Extern · ⏱️ In progress

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingProcess MappingRoot Cause AnalysisSystems ThinkingChange ManagementStrategic Communication

Overview

The externship examined care coordination and the case manager role at the Institute of Mental Health. Work combined structured operational analysis, end-to-end process mapping, and dashboard prototyping to make coordination activities visible and to trace how workflows relate to patient experience and safety. Deliverables included a stakeholder map and a mapped set of responsibilities and

Healthcare Operations & Consulting Externship

What I've accomplished

I produced a shared stakeholder map for a patient-case scenario that listed roles, links between parties, and key handoffs, and I documented the case manager's responsibilities within those workflows.

Project breakdown

The module presented a patient-case scenario, I mapped stakeholders and the case manager’s responsibilities, and I produced a shared stakeholder map that listed roles, links between parties, and key handoffs.

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