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Healthcare operations, and policy professional

Completed a Healthcare Operations & Consulting externship at the Institute of Mental Health and building practical skills for entry-level roles in health services.

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Work samples

Portfolio items come from my Institute of Mental Health externship, showing work related to healthcare operations, process review, and consulting tasks completed during the program.

Healthcare Operations & Consulting Externship
Institute of Mental Health · Oct 2026 · ✅ Verified by Extern
Healthcare Operations & Consulting Externship
This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.
Top performerStakeholder MappingSystems ThinkingProcess MappingChange Management

About me

Completed a Healthcare Operations & Consulting externship at the Institute of Mental Health and building practical skills for entry-level roles in health services.

Externships

TruBridge Healthcare Data Analytics Externship

TruBridge

Experience

Academic Assistant

Federal College of Forestry · Jan 2023 - Jan 2024

Education

Adeleke University

Postgraduate studies in Public Health · Class of 2026

Skills

Healthcare operations (entry-level)Consulting fundamentals (externship experience)Mental health services awarenessHealth StrengtheningHealth Services ImprovementM&EProgram managementData use for decision making

Back to work

Institute of Mental Health · Oct 2026 ↗

✅ Verified by Extern

Healthcare Operations & Consulting Externship

This externship explores how care coordination work in acute mental health settings can be designed, analyzed, and communicated as a customer-centric operational system. Externs study the case manager’s role at IMH to understand how workflows shape patient experience, surface hidden risks, and make invisible coordination work visible. Through structured analysis, process mapping, and dashboard prototyping, externs learn how operational clarity supports continuity of care, safety, and institutional decision-making.

Stakeholder MappingSystems ThinkingProcess MappingChange Management

Overview

The work analyzed care coordination in acute mental health settings by mapping the Case Manager's roles and daily workflows, conducting root-cause analyses of missed post-discharge follow-ups, building decision trees for handover and escalation, and prototyping dashboard screens that rank urgency and flag patients at risk of loss to care. The work was awarded Top Performer by Institute of Mental

Healthcare Operations & Consulting Externship

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What I've accomplished

I mapped the Case Manager's workflows and produced a spreadsheet summarizing responsibilities, care coordination activities, risk surveillance, crisis coordination, transitions, and information integration.

Top performer

Project breakdown

View all work

Work samples

Healthcare Operations & Consulting Externship

About me

Healthcare Operations & Consulting Externship

Overview

What I've accomplished

Project breakdown

Know How Business Processes Impact Customer ExperienceI created a stakeholder map and scope-of-work spreadsheet for the Case Manager role in mental healthcare, documenting responsibilities, workflows, pain points, and supporting quotes.

Understand Problems for Customers & StaffI mapped workflow failures and patient-facing risks in a mental health clinic, then selected a critical issue — missed post-discharge follow-ups — for root-cause analysis.

Analyze & Optimize WorkflowsI built a decision tree that mapped the clinic process when a patient missed their first post-discharge follow-up, specifying ownership, contact attempts, risk checks, and escalation steps.